muvee Reveal 8 on PCAdvisor

[yihyeong]

Hey,

Just sharing a review on muvee Reveal 8:
http://www.pcadvisor.co.uk/reviews/inde ... id=3212334

Glad to know it has scored an overall 4 out of 5 stars and perfect score for Ease of Use!

[ayumacpl]

This post like most of the posts are actually made by the author of the program...look at the name and photo's associated with the posts. The fact of the matter is that muvee reveal is a very defective program...and simply doesn't work. There is no technical support...and you simply lose. Your movie may look great til you burn it...watch it on your Tv and you will see it "freeze" for about two or three seconds every 16 minutes. Is there online technical support? Not that I can find. Only other customers with the same problems and nobody having any solutions. Did you get ripped off when you paid for this program...I did. Gary

[yihyeong]

Hello Gary

I am Yih Yeong - the VP of Customer Support here at muvee. Along with my other muvee colleagues I often share reviews and other information published or written about muvee or our products on our muvee Maniacs forum. Indeed that is one of the many reasons that we set up this forum. Of course whilst I openly posted the link to the article on PC Advisor, the article and the PC Advisor site itself are completely independent of muvee and we are certainly not the authors of the article. The article is written entirely by the people at PC Advisor.

I am very sorry to hear that you are having some issues burning a DVD. Video production on PC's is sometimes demanding in that the PC environment can present many challenges - and these challenges aren't necessarily due to a single application. The specification and configuration of each machine plus other third-party software installs plus codecs and other add-ons, not to mention hardware accessories and consumable media can all play a part in throwing up technical issues which need to be resolved. I lead the customer service team here at muvee and we work hard to try to tackle such issues and ensure that all of our customers have a good experience with our products and achieve the results that they want. The first step in getting technical support is to complete the form here (we've put the link up for the convenience of other users reading this reply):
http://www.muvee.com/en/support/supp_form

Completing this form is the first step in us understanding the problem and knowing more about the PC, Operating System (OS) and the version of muvee product that the user has. We can then try to work collaboratively with the user to pin down the problem and troubleshoot the issue. This can be achieved in the vast majority of cases and I certainly hope my team can tackle the issue you are having directly with you and help to solve it for you. We want you to be a happy customer and to be able to use all the features of your muvee product.



YY

[Alansea]

Hi YY,

I AM in trouble - I can't even get the support form to work :O( ANyway I'm having burning issues too:
Hi,
I'm used to "Analysing" (rendering?) the movie taking a long time but I am now trying to burn a 58 minute HD movie to DVD and it has been running all night and is only 28% complete. It looks like it is going to take about half an hour per minute of HD movie. Is that to be expected or am I doing something wrong ?
Thanks,
Alan

[yihyeong]

Hi YY,

I AM in trouble - I can't even get the support form to work :O( ANyway I'm having burning issues too:
Hi,
I'm used to "Analysing" (rendering?) the movie taking a long time but I am now trying to burn a 58 minute HD movie to DVD and it has been running all night and is only 28% complete. It looks like it is going to take about half an hour per minute of HD movie. Is that to be expected or am I doing something wrong ?
Thanks,
Alan

Hello Alansea,

Sorry! Can you describe the problem with the support form? Is it hanged? Or is there an error? If will be excellent if you can capture a screen shot. We will definitely put it as the highest priority and dedicate all our energy to resolve it. Supporting customers well is very important to us at muvee.

As for your burning issue, my colleague will contact you shortly for details. We will really need your help to narrow down the issue so that we can resolve it. Thanks!



YY

[Alansea]

Hi YY,

Thanks for thr prompt reply. Everything appears to be normal from a screen print point of view........... No Hanging..... No error messages......... nothing odd.

All is happening is that the video is playing as the DVD is burning. The only trouble is that it is oplaying (and presumably burning) at about 100th of the normal speed.

Unfortunately I'm at work and this is all happening (very slowly) on my home PC

[yihyeong]

Hi YY,

Thanks for thr prompt reply. Everything appears to be normal from a screen print point of view........... No Hanging..... No error messages......... nothing odd.

All is happening is that the video is playing as the DVD is burning. The only trouble is that it is oplaying (and presumably burning) at about 100th of the normal speed.

Unfortunately I'm at work and this is all happening (very slowly) on my home PC

Hi Alansea,

Can you PM (Private Message) me the email address you've used to log the support request? I will see if it did went through.

Thanks!


YY

[yihyeong]

Also, when you are back at home, can you check if the burning is successful? We do have cases where burning is very very slow some machines, but they eventually burned a playable DVD.