Hello all! We’re really sorry to hear that some of you are having trouble burning to DVD.
We're determined to solve this problem, but unfortunately we need to ask you for a little help. DVD burning is a tough area to debug because it's very dependent on your PC: your DVD hardware, the other software you've installed, even the discs you're using. The difficulty we face is that we've been testing the Reveal DVD burning extensively on lots of different PC's and it works fine, so up to now we can't figure out why it's not working for you.
Would you be prepared to help? We'll ask you to generate some "log files" that hopefully will tell us what's going wrong on your PC and then send them to us. (Don’t worry: this isn't hard and only takes a few minutes. We’ll walk you through the process step-by-step. And the logfiles don't contain any personal data from your PC.)
If you're prepared to do this, please drop me an email: yihyeong AT muvee DOT com. Thanks in advance! And again, sincere apologies that you're having problems with our product.
--YihYeong