Hi ruhappy2day,
I am sorry that you are having problems using our software. I can imagine how frustrating this must be for you. To help you with your issue, kindly provide us with the following information:
1) At what stage did the crash occur: Is it when loading your media files? During preview? Or when Saving or Burning?
2) May I know the extension file name(s) of the videos/music/photos that you are trying to load?
3) Can you please take a snapshot whenever the application crashes or freezes.
( http://www.wikihow.com/Take-a-Screensho ... ft-Windows )
4) Can you please check whether your drive supports the type of disc you are putting in. One of the most common causes of burning errors we see is due to the wrong type of disc being inserted. If you are creating a DVD, be sure you've put in a DVD disc (not a CD or Blu-ray). Be sure that you've got the right kind of DVD. There are two types - 'plus' (DVD+R) and 'minus' (DVD-R). Most newer drives support both, but check your drive to be sure. If you try to burn -R in a drive that only supports +R, it's not going to work well. Generally, if your drive supports +R, we recommend using that for the best compatibility with DVD players.
Note: muvee do not support dual layer version of DVD disks.