
Moderator: patrick
patrick wrote:Hi greekalymnian,
We're really sorry to hear that you're having problems using our software and we would like to work on your issue. First, may we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal') and we want to make sure that your graphics card driver is updated, so, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file for system analysis. Please send me the file at patrick at muvee dot com. Thanks!
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