Videos will preview but will will come up blank when saved

[greekalymnian]

Not sure why I keep having this problem. Everytime I preview a movie it will work perfectly fine, but after saving it, some of the videos will come up completely blank with only the audio playing, while the pictures will show up fine. My computer is completely brand new as of a few days ago, and I'm using Muvee Reveal X, so there should be no issues. Graphics driver is updated as well, as it should be being new. What's the problem and how can this be fixed? It's beginning to get real frustrating.

[greekalymnian]

Also, when the movie has been saved, a whole other complete part of the video will show up than what was previewed. Has anyone else had this problem?

[patrick]

Hi greekalymnian,

We're really sorry to hear that you're having problems using our software and we would like to work on your issue. First, may we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal') and we want to make sure that your graphics card driver is updated, so, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file for system analysis. Please send me the file at patrick at muvee dot com. Thanks!

[greekalymnian]

Hi greekalymnian,

We're really sorry to hear that you're having problems using our software and we would like to work on your issue. First, may we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal') and we want to make sure that your graphics card driver is updated, so, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file for system analysis. Please send me the file at patrick at muvee dot com. Thanks!

Version is Muvee Reveal X
Build Label: 9.0.1.20258
Build Number: 2570(20258)

Will email you the system analysis file.

[greekalymnian]

I understand you guys have some bugs going on with all the different programs, but when you pay $80 plus and then an extra $9.95 for muvee styles that you think might be the solution to your saving and/or previewing problem, then that becomes a problem on it's own. It's either you guys help me fix the problem that I've been having with the current version that I have, or I will demand a refund. I'd rather spend the extra time and go to Sony Vegas and spend XX amount of time and money and it be worth it than spend money on something that won't get me anywhere. Very disappointed in your product ever since I've been a customer since Muvee AutoProducer. I expected the outcome to be worth the expense, especially since it's been some odd years later, but I can see it hasn't changed. Step up your game guys, these are people complaining with either new or very up to date computers that are still having a problem with several versions. I think it's time for an update on your part.

[patrick]

Hi greekalymnian,

We understand that you're having some problems using our softare muvees and we would like to help you. First, we'll ask you to generate some "logfiles" that hopefully will tell us what's going wrong on your PC and then send them to us. (Don’t worry: this isn't hard and only takes a few minutes. We’ll walk you through the process step-by-step. And the logfiles don't contain any personal data from your PC.)

If you're prepared to do this, please drop me an email at patrick at muvee dot com. Thanks in advance! And again, my sincere apologies that you're having problems with our product.

[starsmyles]

I am having this same issue. I spent several hours last night getting my project created as I was anxious to start sharing. I previewed it fine and then saved and uploaded it to facebook. My muvee has the "Scrapbook" style and the pages turn, pages with pictures show...some pages with videos show...and some scenes that I snipped and removed from the product are showing up randomly.
Quite dissapointed, because I realize now that I had windows live movie maker all along and could have saved 60 bucks and had a video that worked!
Info about the software:

Muvee Reveal X
Build Label: 9.0.1.20583'
Build Number: 2586(20541)

I too will send you the info about my computer.
Thanks, I hope there is a solution to this!
Sarah R.

[patrick]

Hi Sarah,

We're currently checking your issue. We've emailed the details for us to connect into your computer. Thanks!

[starsmyles]

Patrick,
I am still waiting to hear back from the engineers or what a solution if any is. I only bought this program for this one project that does have a deadline,as it is for
the holidays. If this program does not work for my needs, I would like a full refund.
Thanks -Sarah R.