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Can't get started

PostPosted: Sun Oct 09, 2011 7:48 am
by MarkRogers
Hi guys, i've just purchased and downloaded muvee reveal express, received my login & password, entered activation key and downloaded. However it has NO styles to make a movie nor does it support the MP3 Format files I have been using with the trial version. I have re downloaded twice now and the same problem still exsists, any ideas?

Re: Can't get started

PostPosted: Mon Oct 10, 2011 3:46 am
by patrick
Hi Mark,

We're sorry to hear that you're having problems using muvee Reveal Express and we would like to help and resolve your issue. First, can you please take a screen shot of muvee Reveal Express main screen? Also, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file for system analysis.

Re: Can't get started

PostPosted: Mon Oct 10, 2011 12:02 pm
by MarkRogers
I have sent you what you asked for. The sample mp3 would not work either it says it is un supported when I try to add it to a movie, I had no problem with the trial version it worked no problem. I get the same interface, as the trial, just no styles to choose from nor will it support any mp3's even those converted to mp3 from video. It does allow me to load images from my computer but that's about it i'm afraid.

Re: Can't get started

PostPosted: Tue Oct 11, 2011 11:40 am
by MarkRogers
Guys i've resolved the problem, I think the issue was having to install Microsoft Visual C++ 2005 /2010, having done so it works fine now. Thanks for your help, such an easy thing to use to create great vids as well, thank you.