Burning/Saving takes too long

[Farz17]

Hi there,

I'm trying to burn video clips from my camcorder on Muvee Reveal X. The total amount of clips I have are 48 minutes. Whenever I try to save it, it takes more than an hour. And once it's saved, when I try to burn it, everything freezes and then it says that the program needs to be shut down. I'm not quite sure why this is happening. Some input please?

[patrick]

Hi Farz17,

We're determined to solve this problem, but I'm afraid we need to ask you for a little help. Unfortunately, software hang/crash issue is a tough area to debug because it's very dependent on your PC: your hardware, the other software you've installed, even the media files you're using. The difficulty we face is that we've been testing the program extensively on lots of different PC's and it works fine, so up to now we can't figure out why it's not working for you.

Would you be prepared to help? We'll ask you to generate some "logfiles" that hopefully will tell us what's going wrong on your PC and then send them to us. (Don’t worry: this isn't hard and only takes a few minutes. We’ll walk you through the process step-by-step. And the logfiles don't contain any personal data from your PC.)

If you're prepared to do this, please drop me an email at patrick at muvee dot com . Thanks in advance! And again, my sincere apologies that you're having problems with our product.

[Farz17]

Hi Patrick,

Thank you so much for the reply. I will definitely send you an email. Is it possible for you to tell me the step by step ways in order to burn an HD dvd? I will try that, if that doesn't work then maybe something is wrong with my PC.

[patrick]

Hi Farz17,

Unfortunately, muvee doesn't support burning muvees in HD. What you can do is to make a muvee and save them in HD format and burn it using your favorite DVD burning software.