All Photos not supported or being analyzed

[Kallaide]

UPDATE: Issue has been Resolved and passed on to the Dev Team - See final message by me for details and Thank You!


I just got Muvee Reveal X

Here's my issue: I added 6 pictures and selected a theme and clicked play to preview it, an Analyzing Media error window popped up and said that all the photos are either of an unsupported format or can't be analyzed.

All photos were JPG, I tested again with other photos AND the photos from the Muvee Example that comes with it. Same issue again. If I hit play once more it gives me the crash error and suggests I save and close down the program.

I had no previous version on the PC and it is a legal copy (Upgrade Version)

Hardware & Software
Alienware M11x R2
Windows 7 64-bit
nVidia 335M GPU w/ Newest Drivers (Also tried with older driver)

PLEASE SOMEONE HELP ME!!!

[patrick]

Hi Kallaide,

Sorry to hear that you're having problems with the photos. May we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal'). Can you please drop me an email at patrick at muvee dot com. Thanks!

[Kallaide]

Name: Cortney Sauk
E-mail Address: cjsauk AT gmail DOT com
Order Number: 206197208
Order Date: 10/31/2011

Muvee Reveal X
Build - 2570 (20258)

[Kallaide]

Issue is Fixed


Patrick Bello used GoToAssist to remote into my PC (Awesome since I use the same program to help my mom) and he was able to replace a few .dll's and other files.

This has been the FASTEST and EASIEST support I have ever dealt with.

The issue has been noted and passed onto the Dev Team and hopefully no one else will experience this issue.

A GREAT BIG THANK YOU TO Patrick as well!

From the time I posted the issue on here to having him fix it by remote assist it was only a matter of a couple hours... I am VERY impressed and HAPPY