Reveal X video 480x640 aspect ratio stretch issue in muvee

[tend2it]

Hi ... I have been using Muvee AutoProducer 5 with great success and recently upgraded to Muvee Reveal X ... In AutoProducer 5, I ran into an aspect ratio problem whenever I had 480x640 videos (created by a Canon Powershot SD850 shot holding vertically instead of horizontally ... then rotated 270 degrees using VirtualDub ... and converted to either xvid or mp4 using WinAVI) ... the image appears to be stretched after creating the muvee using any style. When I upgraded to Reveal X ... the aspect ratio stretch issue still remains. The strange thing is when the video is loaded into the project and previewed, it appears stretched initially, then it reverts back to the proper aspect ratio when preview playing.
http://www.flickr.com/photos/tend2it/6317894616
But when the project is built into a muvee, the end product result is stretched ans scaled (making it look short and fat).
http://www.flickr.com/photos/tend2it/6317373771
Is there any way to correct this through some default config files? ... I didn't see any settings control over video masking or sizing ... I have a muvee all ready to go for youtube, but the video generation is buggy making it not ready for prime time. Please advise.
Do you need the video(s) uploaded to your ftp server?
Thanks,
--Eric--

[patrick]

Hi Eric,

May we ask you to send us the video file(the one that you are having problems with) so we can test on our side? Here are the steps to upload your media files:

1) Open Windows Explorer (Start->Programs->Accessories->Windows Explorer).
2) Copy the URL below and paste it at the address bar of the Windows Explorer:
ftp://muveeUserMedia:UM12oPLkadtunb9@ft ... ser_Files/
3) Copy and paste your media files inside.

You can use the following credentials to open the URL. Please let me know the name of the file once uploaded.

Username: muveeUserMedia
Password: UM12oPLkadtunb9

[tend2it]

Hi Patrick,
I uploaded the mp4(xvid) file to "ftp://muveeUserMedia@ftp.muvee.com/User_Files/tend2it/MVI_9851r2-xvid.avi" ... lucky its a small one ...
Thanks,
--Eric--

[tend2it]

Think the problem seems to be related to Reveal X wanting to default and render the normal aspect ratio 640x480 instead of the actual 480x640.

[patrick]

Hi tend2it,

We're checking your files and we'll get back to you soon.

[tend2it]

Hi tend2it,

We're checking your files and we'll get back to you soon.

Hi Patrick,
Any luck tracking down the problem? ... my muvee is awaiting a fix.
Thanks,
--Eric--

[patrick]

Hi Eric,

Our engineers are definitely aware of your issue and will look into the problem once they finish the current tasks on their plate. Rest assured
that this is high priority to us too. We'll update you as soon as possible.

[tend2it]

Hi Patrick,
Just upgraded to version muveeRevealX_9.0.1.20583_2586.exe and the problem is still there.
Thanks,
--Eric--

[jguyea]

Was there a resolution to this problem? I am having an issue with videos taken with my cell phone (480x640). The aspect ratio is not being maintained. The video is being stretched or squashed out.

Thanks.
Jason

[patrick]

Hi Jason,

May we know if you're using muvee Reveal X as well? Can you please drop me an email at patrick at muvee do com so that we can check it. Thanks