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Upgraded to Muvee Reveal X and it doesn't work! Please help!

Having technical problems with a muvee product? Get help and share tips here.

Moderator: patrick

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Upgraded to Muvee Reveal X and it doesn't work! Please help!

Postby lostgirl on Wed Dec 21, 2011 12:56 am

I upgraded to Muvee Reveal X from Muvee Reveal and now I can not open the program. It stalls as soon as I open the program. I do get a little box in the middle of my screen with the Muvee Reveal X logo and then it freezes and an windows error box pops up and says "Exception error occurred! Details: could not load file or assembly 'Interop.WMPLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified." I hit okay on the error box and it goes away. The Muvee Reveal X box stays frozen on my screen until I restart my computer. What should I do? Remove the software and download again? If so, where can I find the link to download the software again?

Thanks for any help to fix this!
lostgirl
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Re: Upgraded to Muvee Reveal X and it doesn't work! Please help!

Postby patrick on Thu Dec 22, 2011 2:02 am

Hi Lostgurl,

I've sent you a private message. Kindly reinstall the program and follow the steps. Let me know if that will fix your issue.
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