Tired of tryying to make muvee reveal work

[technogranny]

I am not receiving any help for my issues. Patrick and I had two sessions which included reinstalling what had not worked, but never got feedback on burning a disk, can't get the movie to conect to the cloud, etc. It has been several weeks and still NOTHING! I have the build number and was going to contact you tonight but now an error message says muvee reveal will have to be reinstalled,,,there is a "corrupt" issue. I am at the point of wanting my money back for the program (which I loved 6 years ago), the premium upgrade and the full set of styles as they seem to have not downloaded at all.. I don't have the money to throw away on a "maybe movie"...I have made 4 since Thanksgiving and not a one of them has shared properly. Please post a number where you can actually halp me or email me on a site that we can communicate over, or give me my money back. I have never had this much trouble getting customer support on other sites. My suggestion is to be prompt in getting back to the problems at hand or your business cannot stand this kind of customer frustration!

technogranny
Beverly Ball
bball99@comcast.net

[patrick]

Hi Beverly,

I'm sorry for the delayed response. Your issue has been escalated to our engineers. They are definitely aware of your issue and will look into your problems once they finish the current tasks on their plate. Rest assured that this is high priority to us too. Burning issue is a tough area to debug because it's very dependent on your PC: your hardware, the other software you've installed, even the media files you're using. I've emailed you to see if we can do the remote again. We really appreciate your patience and cooperation.

This post was deleted by patrick on Wed Jan 11, 2012 10:48 am.
Reason: Duplicate