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muvee reveal V8 error,solution to solve this situation.

PostPosted: Wed Feb 08, 2012 12:47 pm
by Nogueira Neto
Hello I am big fan of muvee reveal and in the moment I am using the muvee reveal V8 to make a video about my hollydays but I am having troubles to save my movie to the computer.When I click "share video" button the program gives me an error and closes the program without saving the video.Searching I found this forum and I am posting this question in here hopping someone have the solution to solve this situation.
Regards

This a image of the error that appears : http://www.flickr.com/photos/61862613@N04/6840870203/

Re: muvee reveal V8 error,solution to solve this situation.

PostPosted: Thu Feb 09, 2012 7:23 am
by patrick
Hi Nogueira Neto,

Sorry to hear that you're having problems saving your muvees. To help you with your issue, kindly provide us with the following information:

1) May we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal')

2) May we know the number and extension file name(s) of the videos/music/photos that you're trying to load?

3) We want to make sure that your graphics card driver is updated, so, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file for system analysis.

Kindly email me the details to patrick at muvee dot com.

Thanks in advance! And again, my sincere apologies that you're having problems with our product.