Reveal X Video Problem

[Dark Raven]

Hi all I just upgraded today from Reveal 8 to version X. I like Muvee Reveal but with version 8 I had this problem where it wouldnt always load as I got an unexpcted error occurred or something so the program would maybe work after a pc restart. So when going to try it today saw the new version and thought I'll get the latest one but now I have problems with this. I have made a video using video and pictures. But when I play it the pics are fine but the video has pink and green vertical stripes/lines across it. Ive never experienced this before and I just updated my Graphic card driver incase it was that but the problem is still there. The videos I use are in mov format from a TZ7 panasonic camera. Hope you can help me thanks. Peter.

[Dark Raven]

I just tried one of my old videos I created in reveal 8 that I also have uploaded to youtube and after analyzing and playing it there was the same problem. I dont know why these videos worked with the old software but not this newer version. I have made a screen capture of the problem if there was somewhere I could post or show it you may get a better Idea of what I'm experiencing.
Peter.

[patrick]

Hi Peter,

Sorry to hear that you're having problems using muvee Reveal X and we would like to help you with your issue. Can you please send me the screen shots at patrick at muvee dot com so that we can check it? Thanks!

[Dark Raven]

Hi Patrick thanks for your help. I have sent a screen shot to your address hopefully and not via a private message on this forum hope thats right. Ive tried one or two clips from a concert I have and those ones worked ok.
Peter.

[Dark Raven]

It's funny that despite great effort from staff no cause fir this problem or solution was ever found. I upgraded to Reveal 11 from X last night and sadly the problem still exists even though the video I use now is from another camera a Nikon DSLR albeit the same video format.

Still my only workaround is to use some video conversion software to convert videos to another format before I import them into nicer. Obviously this takes longer if you have for eg 48 sections of video and you may be losing video quality each time you convert. Peter.