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Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Fri Apr 06, 2012 2:01 am
by Mirage618
Me too. But I have found an alternative. It doesn't have quite the polished interface as Muvee, but does the job. It also allows you to run music when you want, where you want, one of my big complaints. It also doesn't have what you could call preset "styles", but lots of effects that you can mix and match. Best of all, it's shareware. Buy the full version if you like, or use 99.9% of the features for free, your choice. I don't claim that it is perfect for everyone, and I have no affiliation to NCHS software. I'm just a user tired of waiting for fixes and updates that never seem to happen. Let's see how quickly this post is pulled.

The name of the software is "Photostage Slideshow Producer Pro"

http://www.nchsoftware.com/slideshow/index.html

I give up

PostPosted: Fri Apr 06, 2012 2:37 am
by Mirage618
I haven't used Muvee Reveal X for months because it just doesn't do what I want it to. The lack of updates, fixes, etc is just to frustrating. But tonight I went to launch it and guess what? It crashes before it even starts! I get the interface background, then BAM! a message saying the program has stopped working. Ok I thought, maybe something has changed in my system, no big deal. I'll uninstall and reinstall. I have it backed up on a cd. So after removing cleaning the space etc. I reinstall. Guess what, crashes again. Can't even launch the thing to check for updates. Doesn't get far enough to save log files.

Guess that's it. I'm done.

Re: I give up

PostPosted: Mon Apr 09, 2012 5:23 am
by patrick
Hi mirage618,

Sorry to hear that. We can schedule a remote session so that we can check what's going on. Can you please drop me an email patrick at muvee dot com. Thanks!

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Wed Aug 15, 2012 10:13 pm
by Mirage618
Just curious if there was ever a fix found for this "crash on startup" problem?. I noticed one other member seems to have gotten it fixed using a download provided by one of the mods, but the download is not mentioned by name, nor is there a response from the mod in the thread. Still hanging around....

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Thu Aug 16, 2012 8:22 am
by patrick
Mirage618 wrote:Just curious if there was ever a fix found for this "crash on startup" problem?. I noticed one other member seems to have gotten it fixed using a download provided by one of the mods, but the download is not mentioned by name, nor is there a response from the mod in the thread. Still hanging around....


Can you help me point on that post?

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Thu Aug 16, 2012 10:13 pm
by Mirage618
Here you go...

viewtopic.php?f=7&t=1867

Hope it helps.

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Fri Sep 21, 2012 3:49 am
by Mirage618
Anything new or exciting on this issue?

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Fri Apr 05, 2013 4:35 pm
by Hyomil
I fixed most of my crashes by

1) for my AMD Radeon HD 6700 (1 GB RAM), reverting back to the Catalyst 12.8 drivers. 12.10 didn't work. I haven't tried 13.1 yet.

2) first converting my source videos to .mov files (selecting PNG for the codec, which is lossless). (I wouldn't expect muvee to have full support for every file format, especially since it has to seek to random points in the video as part of its operations.) This can be done with XviD4PSP 6.0 or other programs. File size will be many times bigger, but it works. BTW, converting compressed files to AVI didn't work (either with Ut codec or uncompressed).

For the output, I don't recall any crashes, but I output to uncompressed AVI and encode with XviD4PSP 6.0 instead of muvee's encoder (which doesn't do very high quality for h.264, for example, and can't output 856x480, only 960x540.)

Another thing I found is that if the program crashes, try again. I've had it crash many times while analyzing source files the first time and complete successfully the second time. It picks up where it left off. I suspect it runs out of memory because I've gotten that message a number of times.

The only remaining crash I have that that doesn't work for is when I try to load more than a certain duration of video (or possibly more than a certain number of scenes). The cutoff is probably between 2 and 3 hours (or around 2000 scenes).

I also would not say that Photostage Slideshow Producer Pro is an alternative to muvee because it doesn't have any form of editing to the beat.

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Wed Apr 17, 2013 9:51 am
by patrick
Hyomil wrote:The only remaining crash I have that that doesn't work for is when I try to load more than a certain duration of video (or possibly more than a certain number of scenes). The cutoff is probably between 2 and 3 hours (or around 2000 scenes).



Hi Hyomil,

Can you forward us the logs when the program crashes when trying to load the videos so that we can check it? Kindly email the logs at patrick at muvee dot com. Thanks!

Re: Tired of the crashes, lack of bug fixes for Muvee Reveal X?

PostPosted: Mon Jun 24, 2013 3:45 am
by Mirage618
Hope this little investigation of mine helps somebody out. This is going to be a long post, but maybe Patrick will read it and pass it on to the Engineers, as they have been unable to find the root of the problem.

OK, I finally broke down and re-installed my OS, (Win7 Pro - 64bit) and decided this was the perfect time to find out why I had so much problems with muvee Reveal X. I installed the OS, and patched and updated it all day as Windows update provided new ones. Once that was done I installed most of the basic programs and utilities that I normally run. Then I installed muvee Reveal. It ran great, no problems at all. I then added some other programs, games, and such. It still worked flawlessly.

I decided I would uninstall muvee Reveal, and that's when i found where the problems stem from. The uninstaller leaves several key pieces of Reveal registered and in the registry. Most notedly it leaves behind some pieces of "Microsoft Visual C++ 2010 x86 - 10.0.30319". Just enough that the registry thinks the whole package is there, when it isn't. So if you reinstall muvee Reveal, it doesn't install all the needed files, and in fact I think it corrupts a few of the registry entries used my muvee as well. I found that using the "muveecleaner" at this point is useless, as it doesn't actually remove anything except the muvee directories and files. In the registry it looks for a few key entries, removes them (I had a count of over 4200 new or modified entries as muvee installed itself originally), but leaves a bunch of stuff behind.

But I tried it anyway. After that I rebooted and tried to re-install muvee Reveal X. No luck. Instead of getting the usual install screen as I did when when I first installed it, it came up with a screen giving me the opportunity to Upgrade or Cancel. Pressing Upgrade appears do something for a second, then it completes. But nothing is there. No muvee directories, nothing.

So I manually went into the registry, (something I hate doing, but know my way around enough to be dangerous), and removed every "muvee" entry I could find. I DO NOT RECOMMEND ANYONE ELSE DO THIS UNLESS YOU KNOW WHAT YOU ARE DOING! Or are willing to wipe your drive and re-install everything, from scratch.

Once this was done, I rebooted. Ran all my little clean-up programs, defragged, etc. to get e back to a know reliable state. The I re-installed muvee Reveal X once more. No, problems. And it's been running great for the last 2 days. And I've exercised the heck out of it in those 2 days, (and counting). It's been flawless.

So my conclusions are...

1 There is a problem in the muvee uninstaller, which doesn't remove enough of it's traces.
2 There may be a problem with "muveecleaner.exe" which I don't think verifies the complete removal of muvee Reveal.