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Muvee skipping over my vid clips?

PostPosted: Fri Feb 01, 2013 10:44 pm
by TRose
My video clips (3) are loaded and are visible in the Photo and Video section yet when I play the movie, it completely skips over the video clips to the next photo in the slideshow?

Re: Muvee skipping over my vid clips?

PostPosted: Sat Feb 02, 2013 1:01 am
by TRose
Also was wondering if there is a way to reach a live person/phone number in customer service for issues? I'm trying to get this movie done for a special occasion and was hoping to reach someone asap. :)

Re: Muvee skipping over my vid clips?

PostPosted: Sat Feb 02, 2013 3:47 am
by TRose
When I try and save the movie it says "some of the files required to save muvee are missing. Restore the files back to the original location or remove the muvees from the list". HELP please!

Re: Muvee skipping over my vid clips?

PostPosted: Fri Feb 08, 2013 10:12 am
by patrick
Hi TRose,

Sorry for the delay. May we know what is the muvee Reveal version, build label and build number? (from muvee Reveal main screen, click 'Help' -> 'about muvee Reveal') May we know the extension file name(s) of the videos that you are trying to load? Also, we want to make sure that your graphics card driver is updated, so, may we ask you to generate a dxdiag on your system so we can check it. To run dxdiag, go to Start > Run > type 'dxdiag' > OK > Save all Information and save it to your Desktop. Please send us the dxdiag.txt file at patrick at muvee dot com. Thanks!

Re: Muvee skipping over my vid clips?

PostPosted: Mon Mar 18, 2013 3:52 am
by terenceswee
TRose,

Barring any technical issues, it may be instrumental to explain how automatic video editing works:
By default, we are trying to fit whatever you put in, into the length of the music track you have chosen. So that part is fixed.
So in a situation where you have many photos, and some short video clips, the videos may have to be "sacrificed" so that we may get to your photos.
Some photos are naturally ranked lower if they are similar (through our analysis) or they do not have faces in them. (we like people! So photos with faces get higher scores internally)
So that may be a reason why some of your videos are not showing up.

Re: Muvee skipping over my vid clips?

PostPosted: Sat Mar 23, 2013 12:54 pm
by skpManiac
TRose wrote:When I try and save the movie it says "some of the files required to save muvee are missing. Restore the files back to the original location or remove the muvees from the list". HELP please!



Sounds like you have moved, renamed or deleted some the files in your slideshow?

[Deleted]

PostPosted: Sat Mar 23, 2013 12:55 pm
by skpManiac
PostThis post was deleted by skpManiac on Sat Mar 23, 2013 12:55 pm.
Reason: duplicate

Re: Muvee skipping over my vid clips?

PostPosted: Sat Mar 23, 2013 12:56 pm
by skpManiac
TRose wrote:My video clips (3) are loaded and are visible in the Photo and Video section yet when I play the movie, it completely skips over the video clips to the next photo in the slideshow?


Try adding more music, and then report back