Page 1 of 1

Muvie Reveal crashes as soon as you save? QTCF.DLL Error

PostPosted: Sat Mar 23, 2013 1:46 pm
by skpManiac
In this thread
viewtopic.php?f=7&t=1913
I describe an issue that has had me annoyed and puzzled for the past few weeks

I have submitted several reports to the Patrick but had no response so I decided to dig deeper myself

Firstly I made sure my graphics card drivers were up to date (Nvidia GTX 275)
I then swapped the card for a friends GTX 280 - same problem, the software crashes as soon as you click save
This is a video of the crash etc.
https://www.youtube.com/watch?v=DDJPg_crvYY

After this I updated my GFX card BIOS, the mainboard Bios and still the software crashed :/

I have removed the software and reinstalled it, still it crashes, so what else does it use?
Well all codecs are built in except quick time or so I think - so today I update Quick Time

Muvee Reveal now says it cannot load and displays a message saying missing DLL (Which is qtcf.dll)
but then it loads anyway.

So I search the web for the missing DLL and its here:
http://www.dll-files.com/dllindex/dll-files.shtml?qtcf

I copy the dll to System32 and syswow64 folders

extract the .dll to your system directory. By default, this is:
C:\Windows\System (Windows 95/98/Me)
C:\WINNT\System32 (Windows NT/2000)
C:\Windows\System32 (Windows XP, Vista, 7, win 8)
If you use a 64-bit version of Windows, you should also place the .dll in C:\Windows\SysWOW64\
Make sure to overwrite any existing files (but make a backup copy of the original file for safety).
Maybe you need to reboot your computer?


Muvee Reveal has just rendered one of the projects with no problems, I will test more after I post this :)

Re: Muvie Reveal crashes as soon as you save? QTCF.DLL Error

PostPosted: Sat Mar 23, 2013 7:24 pm
by skpManiac
The main movie that started all this off still crashes but now it gets to 12% - very strange!

Re: Muvie Reveal crashes as soon as you save? QTCF.DLL Error

PostPosted: Thu Mar 28, 2013 2:14 pm
by patrick
Hi Steve,

I've emailed you a fix for your issue. Please follow the steps indicated on the email and let me know how it goes.

Regards,
Patrick

Re: Muvie Reveal crashes as soon as you save? QTCF.DLL Error

PostPosted: Wed Apr 03, 2013 10:40 am
by skpManiac
Hi Patrick, I worked with this over Easter and the patch seems to work :)

maybe be worth while releasing an updated version with the new DLL for other users, it may save people a lot of hassle.

Thanks for your help in solving this

Steve