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Reveal 11 and WIn8.1 Issues

PostPosted: Sat Dec 14, 2013 3:28 am
by cfxcorp
Silly me for jumping on the upgrade. Now my Reveal does not work. Splash Screen hangs. Attempt to open or create a new muvee and crash. I sent the error message almost two weeks ago and have not heard from anyone. None of the Troubleshooting/Compatibility Modes has been successful.

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Sat Dec 14, 2013 4:22 pm
by sfisher01
cfxcorp:

I'm pretty sure it is a question that does not really need to be asked but I'm going to since I had exactly the same problems.

Did you uninstall the older version before installing the new?

I did not, and I know better. Once I uninstalled the old version X and performed a disc cleanup complete with clearing cookies and cache, a fresh install of new Reveal 11 worked flawlessly. Quite honestly I was worried as the first time I started it up I thought it was going to hang up again but after an exceptionally long splash screen the program took off and I haven't looked back.

I recently spoke with someone else having problems with the upgrade and it turned out for him to be a Windows issue as well.

I'm using Windows 7 and it could be different but while you are waiting for a response from muvee I wanted to contact to you. If you haven't tried uninstalling, try it. If you have I would suggest a second try with uninstall and clearing cache and cookies.

You will love it!
Steve

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Sun Dec 15, 2013 3:21 am
by cfxcorp
No, I installed over version X. I did uninstall and re-install but same problem - may be too late for that to work properly. Since it is a C++ 2005 error, I uninstalled those, but that hasn't helped. I don't know if it is Win 8.1, but may very well be. I do not use the Metro desktop, though.

I look forward to some of the new features, but have not seen the actual program interface - and quite frankly, after seeing the billboards intro I am afraid it will be radically different (once it launches for me).

Thanks for the tip. I'll sit tight and hope they respond. I have stuck by them for a long time through many upgrades.

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Sun Dec 15, 2013 3:43 am
by sfisher01
cfxcorp:

Patrick will work it out for you. I'd bet on it. :D

Honestly the billboards didn't do much for me, but I am enjoying and learning to use all the other new features.

Best Wishes
Steve

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Mon Dec 16, 2013 2:22 am
by patrick
Hi cfxcorp,

I would like to work on your issue and check the program on your computer. I've emailed you regarding remote assistance. Waiting for your reply. Thanks!

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Tue Dec 24, 2013 5:59 pm
by Carlos Cunha
I updated Muvee Reveal 10 to Reveal 11 but when I tried to iniciate it I got the message ""Project Viewer stop working" (in portuguese ) and the program doesnt start.

Is there a fix?

Thanks
Carlos
Windows 7 - 64 bits

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Thu Dec 26, 2013 3:47 pm
by sfisher01
Carlos:

The exact same thing happened to me (except no Portugese) and I was frustrated. I uninstalled Reveal X and cleared Cache and Cookies. Performed a fresh install of Reveal 11 and it worked perfectly. All my styles stayed in place, all my existing projects and muvees work perfectly.

Use caution, be sure you are backed up etc. but that is what I would try. Just me.

Steve

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Tue Dec 31, 2013 4:22 am
by cfxcorp
Patrick connected remotely to my computer, transferred a file, unpacked it, and then it was working correctly. You may want him to connect to you and assist you. Message him directly.

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Mon Jan 06, 2014 3:08 pm
by heatvent
Patrick, tried to send you a PM but not sure it went through...looks like it is stuck in my outbox. I am having the exact same issue...splash hanging on startup on Win 8.1 64-bit with a preview viewer error. Any chance you can make the fix for this available so I can fix the issue.

Re: Reveal 11 and WIn8.1 Issues

PostPosted: Tue Jan 07, 2014 2:31 am
by cfxcorp
To add to this, I installed the update that was available, and I am back to the same issue. Seems it would be simple to post some instructions on how to fix this. Patrick fixed it in a few minutes when he attached.